Refunds and cancellation
No refunds, except where the law requires them
ReelsPodium is a digital service you can use as soon as you pay: a plan's or a top-up's credits are added to your account straight away. Payments for plans and top-ups are therefore not refunded, whether or not the credits were used, except where the law where you live requires a refund.
Where the law gives you a right to cancel a purchase within a set time (such as 14 days in the European Union and the United Kingdom), you agree when you buy that the service starts at once, and that you lose that right once it has started.
Cancelling a plan
- Cancel at any time under Manage subscription on the pricing page, or by emailing support@reelspodium.com.
- Cancelling stops the next renewal. The month you already paid for is not refunded.
- Your plan stays until the end of that month, and the credits you have left stay in your account.
When something goes wrong
- A video that fails because of our service gives its credits back automatically.
- If a problem on our side keeps you from using what you paid for, email support@reelspodium.com. We may make it right with extra credits or extra time on your plan.
- A payment that is refunded, by us, by Paddle or through your bank, takes back the credits it added.
Who handles payments
Payments are processed by Paddle.com, our Merchant of Record, which issues your invoice and handles sales tax. Questions about a payment go to support@reelspodium.com; you can also reach Paddle from the link in your receipt. The full rules are in our terms of service.